Job Detail

Supports IT process automation projects by providing technical assistance, system testing, and compliance monitoring for child-serving programs. Ensures federal and state regulatory alignment, offers user support, and develops training and documentation.

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Responsibilities include:

• Under general direction, as part of team, provides program technical assistance to information technology professionals in developing scope and requirements outlined in system requirements document and/or reviews design documents created by information technology professionals and/or conducts system tests to ensure expected output and/or assists in data conversion if current system exists and/or assists in implementation of new/enhanced system with affected entities and/or provides help desk customer service for assigned process automation project and in addition, keeps abreast of changes in program policies pertinent to assigned process automation project(s).

• Remains current in program policy changes
• Provides technical assistance to other IT Services personnel, state agency partners, and contractors by developing scope and requirements outlined in system requirements document
• Reviews design documents
• Plans, develops, and recommends performance criteria and test case scenario (e.g., creates realistic scripts and business use cases)
• Conducts systems tests to ensure expected outcomes and to test user scenarios
• Assists with data conversion from current child serving automated systems
• Assists in implementation of new system
• Interprets federal and state statutes to ensure compliance in automated system design
• Develops procedure and user manuals
• Monitors adherence to federal and state requirements
• Provides technical assistance to County Departments of Job and Family Services (CDJFS), state agency staff, and child serving programs to ensure compliance with use of systems
• Responds to inquiries regarding user-related issues relative to the development, implementation, and/or maintenance of automated systems
• Prepares and submits system defect reports
• Provides help desk customer service to system users
• Responds to inquiries regarding system user issues
• Updates reference tables and security profiles.
• Provides technical assistance to data systems professionals and technicians engaged in establishing, enhancing, and maintaining other automated systems
• Remains current in program policies
• Participates in and/or supplies technical solutions to meet federal and state requirements related to child care program rules and policies
• Identifies source of problems and prepares corrective action steps
• Develops and conducts training workshops and seminars on new and modified procedures.
• Performs other related duties as assigned (e.g., attends and participates in staff meetings, conferences, and training
• Compiles periodic activity and project status reports or ad-hoc narrative and statistical reports
• Participates on project team assignments
• Operates personal computer to produce correspondence, reports, and other documents
• Maintains logs, records, and files).

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Requirements:

• At least 4 years of experience required
• 4 year college degree or equivalent
• Effective communication; critical thinking; problem solving; technical proficiency; data analysis; interpersonal skills; research; strategic thinking
• IIBA or CBAP training and/or certification

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Additional Requirements:

Hybrid Schedule 2 – Days in office (typically Wednesday and Thursday)

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