Job Detail

Experienced System Administrator responsible for implementing, integrating, and managing contact center infrastructure, unified communications, and endpoint devices to support business operations.

Responsibilities include:

• As a System Administrator, she or he is responsible for implementing, integrating,and managing required contact center infrastructure, application, unified communication, and endpoint devices to enable business operation to support aging community.
• Design infrastructure architecture to align with department’s strategic plan, including servers, cloud, networks, VoIP, etc.
• Provide technical support for both hardware and software issues our users encounter.
• Provide direct support in daily network and systems operations including the evaluation of system utilization, monitoring response time, and primary support for detection and correction of operational problems
• Upgrade systems and processes as required for enhanced functionality and security issue resolution.
• Perform windows updates, software patches, and firmware upgrades.
• Monitor the system daily and respond immediately to security or usability concerns.
• Provide configuration recommendations and assistance to include troubleshooting and de-bugging support for implementation projects and initiatives.
• Work closely with internal and external users, and outside vendors to effectively plan,deploy, and maintain production environment.• Respond to and resolve help desk requests, including server, network, and endpoint devices
• Responsible for the endpoint device deployment.
• Respond to security related activities to maintain network security and data reliability.
• Responsible for configuring and troubleshooting software and application systems as assigned.
• Assist the on-going mobility projects in process development and documentation to ensure a smooth and consistent end user experience.
• Write and edit automation scripts to increase systems and task efficiency.
• Write and maintain technical documentation.
• Thrives in a fast past, changing environment.

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Requirements:

• 4-year college degree or equivalent technical study
• 10+ years of endpoint administration and support experience.
• 7+ years of system/server implementation and integration experience
• 7+ years of incident event management system implementation and integration experience.
• 5+ years of unified communication experience.
• 5+ years of project management experienc
• Excellent knowledge of both infrastructure and endpoint device implementing and integration
• Excellent knowledge of wireless access points, network administration and security concepts and technology
• Strong knowledge of deployment and management systems.
• Strong knowledge of configuring, implementing, and managing systems
• Ability to drive results with a sense of urgency relative to the end user.
• Ability to work independently as well as with a team.
• Ability to break down required tasks in project deployment.
• Ability to establish and maintain effective working relationships with employees vendors, clients, and the public
• Must have strong oral, written, and interpersonal communication skills
• Exceptional analytical and conceptual thinking skills
• Experience working with cross-functional teams
• Professional Certification in server, and/or network, is desired